FAQ


In-store inquires

Do you have a physical store?
Yes, we have stores in Cabo San Lucas, San José del Cabo and in Punta de Mita, México. Visit our “Locations” tab to know more about them
Can I buy online and pick up at a store?
Buy online and pick up in the store of your preference, let us know your choice in special comments.
What payment options I have?
We accept cash at our stores, pesos and dollars along with all credit cards.
Can I use my online gift card in-store?
Yes! Just show your gift card code at the stores to verify it and transform your credit into a store gift card.
What is your return policy?
If you are not satisfied with your purchase, you may return it for a refund or exchange within 30 days of the date your order was delivered to you.

Your item must be unused and in the same condition that you received it.
What is your refund policy?
Once your return has been received and inspected, we will process a refund to the payment type you used for your original order, in an amount equal to the merchandise price plus any duties and taxes originally paid on the item within a certain amount of days.

Only regular priced items may be refunded, unfortunately, sale / discounted items cannot be refunded.

Ordering

How long does it take an order to arrive?
It depends on the country where we are shipping to and from.

The standard delivery time for your product is 3-5 business days within the US as long as it ships from our warehouse in Tulsa. 15 days for anywhere else in the world.

Your order will take 2-4 weeks to arrive if an item is shipped from Mexico (faster service is available at a different price, please contact us at connect@eclecticarray.com, prices may vary depending on the product).

If you need a special item shipped such as a Huichol Skull, Huichol Surfboard or any other big and heavy art piece the standard delivery time will be 3-10 business days.

If your package is held up at customs entering your country, the delivery time might change.
How do I use a promotion code?
To use a promotion code, please enter the code on the “Information” page when checking out on the site. Promotion codes are not case-sensitive. If a promotion code cannot be applied, it is possible that (1) the promotion code offer has requirements that have not been met, (2) certain items in your order are not eligible for the promotion, or (3) the promotion code has expired.

Only one promotion code can be applied per order.
Can I order/request an item not listed on the website to shop?
Yes, you can contact us and request an item available at our physical stores or that was shown on any of our social media platforms and is not listed online.
Email us at marketing@eclecticarray.com including as much information about the item as possible.
Do gift cards expire?
Store or online gift cards do expire. The expiration date is stated when you receive your gift card through email or on your physical gift card. In most cases, your gift cards are valid for 12 months from the time of purchase. If your gift card was obtained as a promotional offer the time period may vary. Please contact us at connect@eclecticarray.com if you have any doubts we can clarify them for you.
I purchased a gift card, am I able to return it?
Unfortunately, all gift card purchases are final sales.
Can I use my store gift card online?
Yes, just contact us at connect@eclecticarray.com with your gift card information so we transform it into an online gift card/promo code.
How do I get in contact with you?
If you have any questions that are not found on this FAQ page, please contact us at connect@eclecticarray.com. Our customer service hours are Monday through Friday from 8 am - 4 pm MST and we will reply to all inquiries within 24 hours during business days.
Do you have an option for Gift Wrap or Gift Messages?
Yes! Please communicate this with us and we will make your gift extra special.
I ordered something and now it’s on sale; will you match the new price?
Unfortunately, we do not offer price adjustments for items that have been marked down. We apologize for this inconvenience!

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Is it safe to purchase online from Eclectic Array?
Absolutely! We've taken several steps to ensure all information received from our online guests is secure. Eclectic Array uses Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information.

Returns

What is your return policy?
If you are not satisfied with your purchase, you may return it for a refund or exchange within 5 calendar days of the date your order was delivered to you.

Your item must be unused and in the same condition that you received it.
What is your refund policy?
Please send us an email at connect@eclecticarray.com requesting your refund and a brief description of why you weren’t satisfied with your purchase. Be sure to include a copy of your invoice when you proceed to return the package clearly showing your order number and contact information, or your refund may not be able to be processed.

Once your return has been received and inspected, we will process a refund to the payment type you used for your original order, in an amount equal to the merchandise price plus any duties and taxes originally paid on the item within a certain amount of days. Shipping costs will not be refunded.

Only regular priced items may be refunded, unfortunately, sale / discounted items cannot be refunded.

send your item to:
Eclectic Array 8114 S. Memorial Dr. Tulsa, OK 74133
*Please do not send your purchase back to the manufacturer.
What is your exchange policy?
We only replace items if they are defective or damaged. If you need to exchange it for the same item or a different size, send us an email at connect@eclecticarray.com with your name and order number and send your item to:

Eclectic Array 8114 S. Memorial Dr. Tulsa, OK 74133
Can I cancel or modify my order before it ships? Can I update my address?
You can modify or cancel your order in the first 24 hours after purchase if your order has not already shipped. We are happy to make any changes for you if your purchase has not left the distribution center.

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