Privacy policy
Welcome to www.eclecticarray.com. This Privacy Notice explains how ECLECTIC ARRAY collects, uses, protects, and shares personal information when you visit our website, shop with us, contact us, subscribe to our communications, participate in brand experiences, or otherwise interact with our services.
At Eclectic Array, we believe that trust, transparency, and respect are part of creating meaningful connections between customers, artisans, collaborators, and our community. We are committed to protecting your personal information and using it responsibly.
If you have any questions about this Privacy Notice, please contact us at:
Email: connect@eclecticarray.com
Website: www.eclecticarray.com
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you visit our website, place an order, create an account, subscribe to our emails, contact us, participate in a promotion, attend an event, collaborate with us, or interact with our brand.
The personal information we may collect includes:
Contact information
Name, last name, email address, phone number, billing address, shipping address, and other similar contact details.
Order and transaction information
Products purchased, order history, payment status, shipping details, returns, exchanges, customer service requests, and purchase preferences.
Payment information
We do not directly store full credit card information. Payments are processed through secure third-party payment providers.
Account information
If you create an account, we may collect login-related information required to manage your account. We do not intentionally collect password hints or unnecessary authentication details.
Marketing preferences
Email subscription status, communication preferences, product interests, campaign interactions, and engagement with newsletters or promotional messages.
Website and device information
IP address, browser type, device information, pages visited, referring website, time spent on our site, shopping behavior, cookies, pixels, and similar tracking technologies.
Content, image, and testimonial information
When you voluntarily participate in events, collaborations, workshops, brand experiences, interviews, testimonials, photo sessions, or content creation, we may collect your name, image, voice, likeness, statements, social media handles, biography, and related audiovisual content, subject to the authorization or release provided.
2. How We Use Your Information
We use your personal information for the following purposes:
To process and fulfill orders
Including payment confirmation, shipping, delivery, returns, exchanges, customer service, and order follow-up.
To manage your account
Including account creation, login, customer preferences, order history, and account support.
To communicate with you
Including administrative messages, order updates, customer service responses, appointment confirmations, and important notices.
To send marketing communications
Including newsletters, product launches, promotions, events, brand stories, artisan impact content, and updates about Eclectic Array, when permitted by law or with your consent where required.
To improve our website and customer experience
Including website performance, user experience, product recommendations, inventory planning, marketing analysis, and customer behavior insights.
To personalize your experience
Including showing relevant products, content, offers, stories, and recommendations based on your preferences or interactions with our website.
To publish testimonials or brand content
When you voluntarily provide testimonials, reviews, images, interviews, or participate in content creation, we may use such content for marketing, storytelling, educational, editorial, or promotional purposes, subject to the applicable authorization.
To document collaborations, workshops, and experiences
Including artisan workshops, cultural experiences, hotel activations, retail events, gifting experiences, and brand collaborations.
To comply with legal obligations
Including tax, accounting, fraud prevention, regulatory, consumer protection, and legal compliance requirements.
To protect our rights and prevent misuse
Including fraud detection, security, dispute resolution, enforcement of terms, and protection of our business, customers, partners, artisans, and collaborators.
3. Cookies and Tracking Technologies
We may use cookies, pixels, web beacons, analytics tools, and similar technologies to improve our website, understand customer behavior, measure campaign performance, personalize content, and support advertising efforts.
These technologies may be used by Eclectic Array or by third-party service providers such as ecommerce platforms, analytics providers, advertising platforms, email marketing tools, and social media platforms.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.
4. How We Share Your Information
We do not sell your personal information.
We may share your information only when necessary for legitimate business purposes, legal compliance, or with your consent, including with:
Service providers
Such as ecommerce platforms, payment processors, shipping companies, email marketing platforms, analytics tools, advertising platforms, website hosting providers, customer service tools, and IT support providers.
Business and hospitality partners
When necessary to fulfill orders, coordinate events, gifting experiences, hotel activations, workshops, collaborations, or customer requests.
Professional advisors
Such as accountants, auditors, lawyers, consultants, and compliance advisors.
Authorities or legal parties
When required by law, regulation, court order, legal process, or to protect our rights.
Affiliated brands or related companies
When needed to operate, promote, or manage Eclectic Array, its related brands, collaborations, events, or services.
5. International Transfers
Because our customers, partners, service providers, and digital platforms may operate in different countries, your personal information may be processed or stored outside of Mexico.
When this happens, we take reasonable steps to ensure that your information is handled responsibly and in accordance with applicable privacy and data protection standards.
6. Email Marketing and Communications
If you subscribe to our emails, we may send you newsletters, product updates, promotions, event invitations, artisan stories, impact content, and brand news.
You may unsubscribe at any time by clicking the “unsubscribe” link included in our emails or by contacting us at connect@eclecticarray.com.
Even if you unsubscribe from marketing emails, we may still send you transactional or administrative messages related to orders, customer service, legal matters, or account activity.
7. User-Generated Content, Testimonials, and Brand Collaborations
If you voluntarily share photos, videos, reviews, testimonials, comments, social media tags, or other content with Eclectic Array, or if you participate in a workshop, event, collaboration, interview, campaign, or brand experience, we may request permission to use such content.
When applicable, the use of your image, voice, name, likeness, statements, artwork, creative process, or participation will be governed by a separate authorization, release, agreement, or written consent.
This Privacy Notice does not replace any specific image release, artist release, collaboration agreement, or copyright agreement signed separately.
8. How We Protect Your Information
We implement reasonable technical, administrative, and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.
9. How Long We Keep Your Information
We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Notice, including business, legal, tax, accounting, customer service, fraud prevention, and compliance purposes.
When information is no longer needed, we will take reasonable steps to delete, anonymize, or securely store it according to applicable legal requirements.
10. Minors
Our website and services are not intended for children under the age of 18 without the involvement and consent of a parent or legal guardian.
We do not knowingly collect personal information from minors without proper authorization. If you believe that a minor has provided us with personal information without appropriate consent, please contact us at connect@eclecticarray.com.
11. Links to Other Websites
Our website may contain links to third-party websites, platforms, social media pages, hotel partners, payment providers, or external services.
We are not responsible for the privacy practices, policies, or content of third-party websites. We encourage you to review their privacy notices before providing any personal information.
12. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices, services, legal requirements, or business operations.
We encourage you to review this Privacy Notice periodically.
13. Contact Us
If you have questions, comments, or requests regarding this Privacy Notice or the way we handle your personal information, you may contact us at:
ECLECTIC ARRAY
Email: connect@eclecticarray.com
Website: www.eclecticarray.com