Privacy Policy

Welcome to Eclectic Array! We are committed to protecting your privacy and ensuring a secure and transparent shopping experience. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, shop in our boutiques, or interact with us in any way.  

 

 

At Eclectic Array, we understand that your privacy is important. We are dedicated to maintaining the trust you place in us, and we adhere to the highest standards of data protection. As a Certified B Corp, our commitment to ethical practices extends to how we handle your personal information.

Information We Collect

We collect various types of information to provide you with the best possible service and to enhance your experience with Eclectic Array. The information we collect includes:

  • Personal Identification Information:

    • Name, address, email address, telephone number.

    • Date of birth (optional, for personalized offers).

    • Gender (optional, for personalized offers).

  • Payment Information:

    • Credit/debit card details, billing address, transaction history.

    • Note: We utilize secure, PCI DSS-compliant third-party payment processors. We do not store your full credit card details on our servers.

  • Browsing and Usage Information:

    • IP address, browser type, device information.

    • Pages visited, products viewed, search queries.

    • Cookies and similar tracking technologies (see our Cookie Policy below).

    • Information related to your engagement with our social media.

  • Customer Interaction Information:

    • Communication records (emails, chat logs, phone calls).

    • Feedback, reviews, and survey responses.

    • Preferences and interests related to our products and services.

  • Artisan and Community Support Information:

    • If you donate or participate in our community support programs, we may collect relevant information to process your contributions and provide updates.

  • Information Related to Luxury Hospitality and B2B clients:

    • Contact information for business representatives.

    • Information related to orders and custom projects.

How We Use Your Information

We use your information for the following purposes:

  • Order Processing and Fulfillment: To process your purchases, ship your orders, and manage returns.

  • Customer Service: To respond to your inquiries, provide support, and resolve issues.

  • Marketing and Promotions: To send you personalized offers, newsletters, and updates about our products and events.

    • You can opt out of marketing communications at any time.

  • Website Improvement: To analyze website traffic and usage patterns, improve our website functionality, and enhance your shopping experience.

  • Security and Fraud Prevention: To protect our website and customers from fraud, unauthorized access, and other security threats.

  • Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

  • Community and Artisan Support: To track and report on the impact of our community initiatives and artisan support programs.

  • B2B and Luxury Hospitality: To provide services and manage client relationships.

Data Security

We take the security of your information seriously. We implement the following security measures:

  • Encryption: We use industry-standard encryption technologies to protect your sensitive information during transmission.

  • Access Controls: We restrict access to your personal information to authorized personnel only.

  • Regular Security Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.  

     

     

  • Secure Payment Processing: We use PCI DSS-compliant third-party payment processors to ensure the security of your payment information.

Your Data Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.

  • Correction: You can request to correct any inaccuracies in your personal information.  

     

     

  • Deletion: You can request to delete your personal information, subject to legal and contractual obligations. 

     

     

  • Objection: You can object to the processing of your personal information for certain purposes, such as marketing.

  • Data Portability: You can request to receive a copy of your personal information in a portable format.

  • Withdrawal of Consent: If we rely on your consent to process your information, you can withdraw your consent at any time.

To exercise your rights, please contact us at marketing@eclecticarray.com

Data Sharing

We may share your information with the following third parties:

  • Service Providers: We share information with third-party service providers who assist us with order processing, shipping, payment processing, marketing, and website analytics.

  • Business Partners: We may share information with our business partners, such as luxury hotels, for B2B services.

  • Legal Authorities: We may disclose information to legal authorities when required by law or to protect our rights and interests.

  • Artisans and Community Partners: We may share anonymized or aggregated data with our artisan partners and community organizations for impact reporting and program evaluation.

Cookie Policy

We use cookies and similar tracking technologies to enhance your browsing experience and personalize your interactions with our website.

 

 

  • Types of Cookies:

    • Essential cookies: Necessary for website functionality.

    • Performance cookies: Collect information about how you use our website.

    • Functional cookies: Remember your preferences and settings.

     

     

    • Marketing cookies: Track your online activity to deliver personalized ads.

  • Cookie Management: You can manage your cookie preferences through your browser settings.

Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.  

 

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated policy on our website.  

 

 

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: 

 

 

Eclectic Array

Blvd. Marina SN Local 8 Plaza de la Danza Cabo San Lucas, Baja California Sur 23450

connect@eclecticarray.com

B Corp Considerations

As a Certified B Corp, we are committed to transparency and accountability. We regularly review our privacy practices to ensure they align with our ethical standards and legal obligations.

This comprehensive policy should serve Eclectic Array well, reflecting its unique brand values and commitment to customer privacy.