SHIPPING & RETURNS
PLEASE READ BEFORE ORDERING
SHIPPING
Our products are handmade in Mexico and shipped with care. Because access to reliable and affordable international shipping from Mexico can be limited, many U.S. orders are transported to the United States and then shipped via USPS.
Processing time: Orders shipped from Mexico may take approximately 2–4 weeks to arrive. We aim to have your items leave Mexico within 1–2 weeks of your purchase, although in some cases this process may take up to 3 weeks. Once your order is shipped within the United States, you will receive a tracking number.
Orders shipped from our U.S. warehouse in Tulsa typically arrive within 3–5 business days.
Large or special items: Oversized or heavy pieces, including Huichol skulls, surfboards, and other large art pieces, may take approximately 10–15 business days to arrive. Delivery times may vary depending on the destination, size, weight, and shipping method.
Need it faster? Express courier service directly from Mexico may be available upon request. Rates vary depending on the size, weight, value, and destination of the package. Please contact us before placing your order if you require expedited delivery.
Tracking and delivery: Once a tracking number has been issued and the package has been transferred to the shipping carrier, delivery is managed by the carrier. Eclectic Array is not responsible for delays, loss, theft, or damage that may occur while the package is in transit. However, our team will gladly assist you with available carrier claims, tracking updates, and next steps.
Shipping dates and delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, weather, holidays, or other circumstances outside of our control.
CUSTOMS, DUTIES, AND IMPORT FEES
International orders, including certain orders shipped to the United States, may be subject to customs duties, import tariffs, taxes, brokerage fees, or other charges imposed by the destination country.
These charges are determined by government agencies and shipping carriers and are not included in the product price or shipping fee unless expressly stated at checkout.
All customs duties, tariffs, taxes, brokerage fees, and import charges are the responsibility of the customer and are not covered or reimbursed by Eclectic Array.
Import regulations and duty thresholds may change and can vary depending on the destination, product category, materials, country of origin, and declared value of the shipment.
Eclectic Array cannot guarantee the amount of any customs charge before shipment and cannot be held responsible for packages that are delayed, held, refused, returned, or abandoned because of customs requirements, unpaid import fees, or local import restrictions.
Customers are responsible for confirming that the products they order may legally be imported into their country. If you have questions about possible charges or restrictions, we recommend contacting your local customs authority before placing your order.
If a package is refused or returned because duties, taxes, tariffs, or customs fees were not paid, any resulting carrier, customs, return, storage, or handling charges may be deducted from any store credit or refund approved by Eclectic Array.
RETURNS, EXCHANGES, AND REFUNDS
All online sales are final. Because many of our pieces are handmade, limited-edition, or one-of-a-kind, we do not accept returns or issue refunds for changes of mind, incorrect selections, personal preference, or failure to review product details before purchasing.
If your order arrives damaged or you receive an incorrect item, please contact us at connect@eclecticarray.com within 7 days of delivery.
Please include:
- Your order number.
- Clear photographs of the item.
- Photographs of the original packaging.
- A brief explanation of the issue.
Please keep the item and all original packaging until our team has completed its review. Items should not be returned without prior written authorization from Eclectic Array.
After reviewing the case, Eclectic Array may offer, at its discretion and depending on availability:
- A replacement.
- An exchange.
- Store credit.
- A partial refund.
- A full refund of the eligible merchandise value.
Approved refunds apply only to the eligible merchandise value. Original shipping and handling charges are non-refundable once the order has been shipped, as these charges cover a separate delivery service that has already been provided.
Expedited shipping fees, return shipping costs, customs duties, import tariffs, taxes, brokerage fees, and other related charges are also non-refundable, except where otherwise required by applicable consumer law, including certain consumer rights that may apply to qualifying orders delivered to the European Union or the United Kingdom.
This exception does not create a general right to a refund of shipping charges. Eligibility will be determined according to the destination of the order, the reason for the return, the condition of the merchandise, and the consumer laws applicable to the transaction.
Return shipping is generally the customer’s responsibility. Because returning merchandise to Mexico may require additional coordination, our team will provide instructions and assist with the available options.
If a return is authorized, the merchandise must be returned unused, in its original condition, and with its original packaging, tags, accessories, and documentation. Eclectic Array reserves the right to reduce or deny store credit, an exchange, or a refund if the item is returned incomplete, used, altered, or damaged after delivery.
IN-STORE PURCHASES
For in-store purchases, please visit the boutique where the purchase was made within 14 days and present the damaged item along with a photograph or copy of your receipt.
After evaluating the item, our team may offer:
- An exchange for the same item in good condition, when available.
- An exchange for another item of equal value.
- Store credit.
- A refund in qualifying circumstances.
If the item was shipped after an in-store purchase, any approved refund will apply only to the eligible merchandise value. Original shipping and handling charges are non-refundable once the shipment service has been provided.
If you are no longer in town, please contact us at connect@eclecticarray.com so our team can review your case and explain the available options. Additional shipping fees may apply.
ORDER MODIFICATIONS AND CANCELLATIONS
You may request to modify or cancel your order within 24 hours of purchase, provided that the order has not already been processed, transferred, or shipped.
Once an order has entered the shipping process, we may not be able to cancel it, change the delivery address, or modify the products included.
QUESTIONS AND SUPPORT
We are here to help. For questions regarding shipping times, customs charges, damaged products, exchanges, or refunds, please contact us at:
Our customer service hours are Monday through Friday, from 8:00 a.m. to 4:00 p.m. MST. We aim to reply to all inquiries within 24–48 hours during business days.